Returns

We really hope you and your family love your order from Luc Loves as much as we do. All of our products are vintage and will have been loved and handled in the past. Although sometimes we restore items, they are sold as seen and the nature of vintage is that it'll never be perfect. This is what we love about it! Please look at the photos carefully before placing an order.  

If you do need to return something, all purchases from Luc Loves are eligible for a full refund (excluding the original delivery cost) if returned within 7 days of receipt of delivery. The customer is responsible for the return postage cost so please ensure you use a reliable return service with proof of postage.  

To return your purchase

To request a return, please email valerie@lucloves.co.uk within 24 hours of receiving your goods and quote your original order number and a reason for your return.

The return address will then be emailed to you. Please pack and return your item in its original unused condition and in the packaging it arrived in.

We recommend you obtain proof of postage for your return when sending your item back as we cannot be held responsible for items lost or damaged in transit. 

Refunds

We will process refunds when the request to return is made within 7 days of receipt of delivery and only upon receiving your returned item. The refund will exclude the original delivery cost and we will refund your account within 5-10 working days. 

Faulty items

Although we make sure our products are carefully packaged up, on rare occasions items may become damaged in transit. If this happens please contact us with photos as soon as possible (and within 7 days) at valerie@lucloves.co.uk so we can sort out the situation for you.